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Cloud Contact Center Software

Q: How many companies use Cloud Contact Center Software software these days?

Around the world in 2024, over 20,336 companies are currently using one or more Cloud Contact Center Software software. Out of these, there are 15,051 companies using Cloud Contact Center Software tools that are originally from the United States.

Q: Which company has the most significant market share in the Cloud Contact Center Software software space?

The top few companies that have the most significant market share in the Cloud Contact Center Software space are Irene with 36.63% of market share, NICE inContact with 13.36% of market share, Coveo with 12.59% of market share. Check for other Cloud Contact Center Software technologies market share here.

Q: What are the top industries that usually use Cloud Contact Center Software softwares?

The top industries that use Cloud Contact Center Software software are Cloud Services (402), Consulting (376), Managed Services (347).

Gain market share and customer base information about the top Cloud Contact Center Software software. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

109

Technologies Tracked

26093

Companies Tracked

Categories related to Cloud Contact Center Software

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Customer Engagement

Top 5 Cloud Contact Center Software technologies in 2024

Over 26093 companies are using Cloud Contact Center Software tools. Irene with 36.63% market share (9558 customers), NICE inContact with 13.36% market share (3485 customers), Coveo with 12.59% market share (3286 customers).

Technology

Market Share (Est.)

Customers

Irene

36.63%

9558

NICE inContact

13.36%

3485

Coveo

12.59%

3286

Amazon Connect

11.01%

2874

Virtual PBX

5.01%

1306

Others

21.40%

5584

Cloud Contact Center Software Customers by Employee Size

The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (7412 companies), 20 - 49 employees (4250 companies), 100 - 249 employees (3006 companies).

Employee Size

Cloud Contact Center Software Customers by Geography

Companies using Cloud Contact Center Software technology software are majorly from the United States with 15051 (67.41%), United Kingdom with 1578 (7.07%), People's Republic of China with 1106 (4.95%) customers respectively.

Customers

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Cloud Contact Center Software Customers by Industry

Top industries that use Cloud Contact Center Software for Cloud Services (402), Consulting (376), Managed Services (347).

Customers

Market Share for Top Cloud Contact Center Software Technologies

Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Irene	9558	36.63
2	NICE inContact	3485	13.36
3	Coveo	3286	12.59
4	Amazon Connect	2874	11.01
5	Virtual PBX	1306	5.01
6	Cisco Unified Contact Center Enterprise	1273	4.88
7	Spoken Communications	673	2.58
8	NICE CXone	443	1.70
9	VICIdial	359	1.38
10	CallTrackingMetrics	224	0.86
11	TASKE	185	0.71
12	Genesys Cloud CX	158	0.61
13	Synthetix	149	0.57
14	Anywhere365	111	0.43
15	Grabyo	105	0.40
16	Ozonetel	93	0.36
17	Enghouse Interactive	85	0.33
18	QueueMetrics	75	0.29
19	Contivio	70	0.27
20	Car Wars	70	0.27
21	Dialer Software	65	0.25
22	Natterbox	56	0.21
23	Sharpen	54	0.21
24	Capgemini Odigo	52	0.20
25	Enghouse Interactive Contact Center	51	0.20
26	Call Center Studio	50	0.19
27	Nectar Desk	50	0.19
28	Pamela	49	0.19
29	SmartAction	49	0.19
30	Aceyus	48	0.18
31	Google Contact Center AI	46	0.18
32	Call Tools Contact Center	45	0.17
33	Dialfire	45	0.17
34	ConnectAndSell	41	0.16
35	Anywhere365 for Skype Business	41	0.16
36	Calabrio ONE	39	0.15
37	SuperReceptionist	35	0.13
38	MightyCall	34	0.13
39	Vitu	34	0.13
40	MiaRec	29	0.11
41	CallTower	28	0.11
42	BluIP	26	0.10
43	Novanet C3S	22	0.08
44	LeadsRain	21	0.08
45	FrontSpin	21	0.08
46	Mitel Unified Communications	21	0.08
47	SpiceCSM Dashboards and Analytics	19	0.07
48	Transera	18	0.07
49	IPscape	18	0.07
50	Alcatel-Lucent OmniTouch	17	0.07
51	Dialer360	15	0.06
52	TCN Cloud	15	0.06
53	HOGUNSOFT	15	0.06
54	Aavaz	14	0.05
55	Oracle Content and Experience Cloud	14	0.05
56	CallMiner Eureka	13	0.05
57	Clearview	13	0.05
58	CyCC	13	0.05
59	Atos Unify OpenScape Voice	12	0.05
60	Greenlight CRM	12	0.05
61	Q-Suite	11	0.04
62	Virtual Observer	11	0.04
63	Unify	10	0.04
64	Rostrvm	9	0.03
65	SAP Contact Center	9	0.03
66	EasyContactNow	9	0.03
67	NEC Cloud	9	0.03
68	CallScripter Synergy	8	0.03
69	PARTH	8	0.03
70	LinkScope QE	8	0.03
71	HoduCC	7	0.03
72	Nubitalk	7	0.03
73	Noda Contact Center	7	0.03
74	telerion	7	0.03
75	CALLN	7	0.03
76	CenterMaster	7	0.03
77	PrimoDialler	7	0.03
78	Kunnect	6	0.02
79	Sip2Dial	6	0.02
80	Quvu	6	0.02
81	DialedIn	6	0.02
82	Oracle Contact On Demand	5	0.02
83	Ameyo Emerge	5	0.02
84	Evolved Call Center	5	0.02
85	NetKeeper	5	0.02
86	Ameyo Engage	5	0.02
87	PureCloud Engage	4	0.02
88	Genesis Communications	4	0.02
89	Smiddle	4	0.02
90	Intellicon	4	0.02
91	Trooya	3	0.01
92	Sarv Cloud Telephony	3	0.01
93	EVS7 Cloud Contact Center	3	0.01
94	NEC Contact Center	3	0.01
95	PRO-T-S	3	0.01
96	PBXMate	3	0.01
97	Tentacle	3	0.01
98	Cloud Telephony	2	0.01
99	8x8 Cloud Contact Center	2	0.01
100	Telax Contact Center	2	0.01
101	CenturyLink Contact Center	2	0.01
102	Voicent Call Center Manager	2	0.01
103	Ringio	2	0.01
104	SparkTG	2	0.01
105	VOIPITIS	2	0.01
106	expertcloud	2	0.01
107	Metaphor Contact Center	2	0.01
108	FONREACH	2	0.01
109	Telemation	2	0.01

FAQ

Find answers to the most often asked questions by users.

Who are the top Cloud Contact Center Software software market leaders?

Top leaders in the category for Cloud Contact Center Software software are Irene, NICE inContact, Coveo. Here, you can view a full list of Cloud Contact Center Software tools in the market.