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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2024, over 861,140 companies are currently using one or more Contact Center software. Out of these, there are 682,458 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 73.89% of market share, Zendesk with 13.05% of market share, Freshworks with 2.68% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (10,558), Consulting (6,922), Project Management (6,461).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

141

Technologies Tracked

1264571

Companies Tracked

Categories related to Contact Center

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Customer Engagement

Top 5 Contact Center technologies in 2024

Over 1264571 companies are using Contact Center tools. Wix with 73.89% market share (934397 customers), Zendesk with 13.05% market share (165070 customers), Freshworks with 2.68% market share (33901 customers).

Technology

Market Share (Est.)

Customers

Wix

73.89%

934397

Zendesk

13.05%

165070

Freshworks

2.68%

33901

Agile CRM

2.51%

31741

Salesforce Service Cloud

1.12%

14102

Others

6.75%

85360

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (680404 companies), 20 - 49 employees (193527 companies), 10 - 19 employees (159759 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 682458 (64.15%), United Kingdom with 103948 (9.77%), Canada with 60409 (5.68%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (10558), Consulting (6922), Project Management (6461).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	934397	73.89
2	Zendesk	165070	13.05
3	Freshworks	33901	2.68
4	Agile CRM	31741	2.51
5	Salesforce Service Cloud	14102	1.12
6	Mitel	8640	0.68
7	LiveAgent	7469	0.59
8	Bitrix24	6953	0.55
9	Genesys	5639	0.45
10	Zoho Desk	5271	0.42
11	Wipro	4401	0.35
12	Avaya Contact Center	3954	0.31
13	NICE inContact	3485	0.28
14	PICS	3207	0.25
15	Genesys PureCloud	3091	0.24
16	Five9	3078	0.24
17	LogMeIn Rescue	2658	0.21
18	Aircall	2457	0.19
19	Comm100 Live Chat	2249	0.18
20	Verint	2225	0.18
21	Genesys Contact Center	1402	0.11
22	NewVoiceMedia	1111	0.09
23	Helpshift	1107	0.09
24	Talkdesk	1067	0.08
25	HappyFox	1035	0.08
26	Vonage Business	985	0.08
27	Cisco Finesse	835	0.07
28	Avaya CMS	806	0.06
29	Oracle Service Cloud	793	0.06
30	Desk.com Chat	761	0.06
31	Creatio	713	0.06
32	Genesys Inbound	665	0.05
33	Genesys Outbound	637	0.05
34	Cloudagent	589	0.05
35	Toky	415	0.03
36	Mitel Contact Center Solutions	398	0.03
37	Avaya Aura Call Center Elite	363	0.03
38	VICIdial	359	0.03
39	Nortel Symposium	356	0.03
40	Nextiva	351	0.03
41	Dixa	341	0.03
42	Gladly	319	0.03
43	Twilio Flex	310	0.02
44	Clarabridge	263	0.02
45	Genesys PureConnect	251	0.02
46	MiContact Center	245	0.02
47	RingCentral Contact Center	198	0.02
48	8x8 Virtual Office	196	0.02
49	CallFire	180	0.01
50	Oracle TeleSales	174	0.01
51	ePowerCenter	158	0.01
52	Wix Answers	144	0.01
53	Twilio Contact Center	139	0.01
54	Cisco Packaged Contact Center Enterprise	130	0.01
55	Vocalcom	118	0.01
56	Livevox	118	0.01
57	VanillaSoft	109	0.01
58	Netcall	102	0.01
59	Corizon	98	0.01
60	InGenius	96	0.01
61	PlayVox	93	0.01
62	Bright Pattern	93	0.01
63	PhoneBurner	91	0.01
64	Alvaria	88	0.01
65	Vivocha	86	0.01
66	Freshcaller	85	0.01
67	Oracle Teleservice	79	0.01
68	UJET	73	0.01
69	Manhattan Contact Center	73	0.01
70	DialMyCalls	72	0.01
71	Magnetic North	61	0.00
72	Xperience	57	0.00
73	PanTerra	56	0.00
74	Sharpen	54	0.00
75	Aloware	52	0.00
76	Nectar Desk	50	0.00
77	Sitel	46	0.00
78	InfoFlo	45	0.00
79	VCC Live	43	0.00
80	Zailab	41	0.00
81	XCALLY	40	0.00
82	Shelf	37	0.00
83	prairieFyre	37	0.00
84	Aspect Via	33	0.00
85	ChaseData	32	0.00
86	Cloudtalk	32	0.00
87	Avaya Callback Assist	31	0.00
88	Clarity Connect	30	0.00
89	Aspect Zipwire	30	0.00
90	Zingtree	30	0.00
91	Vozy	28	0.00
92	CallHub	27	0.00
93	Zent.io	23	0.00
94	SpiceCSM	22	0.00
95	XenCALL	22	0.00
96	Avaya Contact Center Control Manager	22	0.00
97	CallTools	21	0.00
98	Scorebuddy	19	0.00
99	contactSPACE	18	0.00
100	Convoso	15	0.00
101	AireContact	14	0.00
102	Branch Messenger	13	0.00
103	Dezide	12	0.00
104	Avaya Contact Analyzer	12	0.00
105	Atos Unify OpenScape Voice	12	0.00
106	Cisco Outbound Option	11	0.00
107	CrazyCall	10	0.00
108	Connect First	10	0.00
109	Newfies-Dialer	10	0.00
110	T-Max Predictive Dialer	10	0.00
111	Click2Coach	9	0.00
112	Ameyo	9	0.00
113	Ytel Platform	9	0.00
114	Ottspott	8	0.00
115	CozTel	8	0.00
116	eSpace Contact Center	8	0.00
117	AuguTech	8	0.00
118	ProcedureFlow	7	0.00
119	Cross CRM	7	0.00
120	Pims Auto Dialer	7	0.00
121	VHT Cloud	5	0.00
122	FluentStream	5	0.00
123	3CLogic	5	0.00
124	USAN	5	0.00
125	Autom8 Enterprise	4	0.00
126	Fenero	4	0.00
127	PhoneCall	4	0.00
128	SolusOne	3	0.00
129	LiveOps	3	0.00
130	Cingo	3	0.00
131	uContact	3	0.00
132	EducationFolder	3	0.00
133	CloudCall	2	0.00
134	OneContact CC	2	0.00
135	Callmaker	2	0.00
136	Track My Leads	2	0.00
137	CallBlitzer	2	0.00
138	CallidusCloud CX	2	0.00
139	SalesExec	2	0.00
140	CallSquad	2	0.00
141	Nice SmartCenter	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Freshworks. Here, you can view a full list of Contact Center tools in the market.