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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2024, over 590,832 companies are currently using one or more Customer Experience software. Out of these, there are 458,509 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Trustpilot with 20.13% of market share, Zendesk with 17.31% of market share, Intercom with 8.29% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (10,229), Digital Marketing (8,135), Technology (6,729).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

243

Technologies Tracked

953858

Companies Tracked

Categories related to Customer Experience

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Customer Engagement

Top 5 Customer Experience technologies in 2024

Over 953858 companies are using Customer Experience tools. Trustpilot with 20.13% market share (192030 customers), Zendesk with 17.31% market share (165070 customers), Intercom with 8.29% market share (79039 customers).

Technology

Market Share (Est.)

Customers

Trustpilot

20.13%

192030

Zendesk

17.31%

165070

Intercom

8.29%

79039

Adobe Marketing Cloud

7.64%

72918

Freshworks

3.55%

33901

Others

43.08%

410900

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (345446 companies), 20 - 49 employees (196859 companies), 10 - 19 employees (122325 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 458509 (58.35%), United Kingdom with 102811 (13.08%), Australia with 37654 (4.79%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (10229), Digital Marketing (8135), Technology (6729).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Trustpilot	192030	20.13
2	Zendesk	165070	17.31
3	Intercom	79039	8.29
4	Adobe Marketing Cloud	72918	7.64
5	Freshworks	33901	3.55
6	Qualtrics	28535	2.99
7	Podium	26939	2.82
8	Campaign Monitor	25448	2.67
9	Yotpo	23704	2.49
10	Adobe Commerce Cloud	23191	2.43
11	Qualtrics Research Core	21487	2.25
12	Smartlook	21474	2.25
13	Smile.io	21165	2.22
14	Zoho CRM	19355	2.03
15	Pendo	15271	1.60
16	Salesforce Service Cloud	14102	1.48
17	Pipedrive	13599	1.43
18	OneAll	11359	1.19
19	Sitecore	10276	1.08
20	Bazaarvoice	8056	0.84
21	LiveAgent	7469	0.78
22	Genesys	5639	0.59
23	Feefo	5600	0.59
24	LivePerson	5533	0.58
25	Zoho Desk	5271	0.55
26	Adobe Experience Cloud	4705	0.49
27	Survicate	4461	0.47
28	Collect.chat	4348	0.46
29	Usabilla	4333	0.45
30	ClickTale	4000	0.42
31	Medallia	3927	0.41
32	Bookafy	3469	0.36
33	Nebula CX by Kampyle	3313	0.35
34	WalkMe	3261	0.34
35	PowerReviews	3210	0.34
36	Genesys PureCloud	3091	0.32
37	Five9	3078	0.32
38	Gigya	2577	0.27
39	NiceJob	2439	0.26
40	Kustomer	2086	0.22
41	Woobox	2007	0.21
42	SendX	1790	0.19
43	HelpCrunch	1693	0.18
44	QuantumMetric	1685	0.18
45	CallPage	1526	0.16
46	WebEngage	1489	0.16
47	iZooto	1361	0.14
48	ChurnZero	1278	0.13
49	Kayako	1205	0.13
50	Quantcast Choice	1150	0.12
51	Grade.us	1122	0.12
52	DecibelInsight	1104	0.12
53	ReferralCandy	1011	0.11
54	Confirmit	953	0.10
55	OpinionLab	950	0.10
56	Thunderhead.com	880	0.09
57	Oracle CX	860	0.09
58	TINT	843	0.09
59	SAP Hybris Cloud for Customer	811	0.09
60	Oracle Service Cloud	793	0.08
61	ProProfs Knowledge Base	771	0.08
62	Yieldify	693	0.07
63	Whatfix	642	0.07
64	Adobe Experience Platform	619	0.06
65	UserTesting	615	0.06
66	Quadient	606	0.06
67	ForeSee	560	0.06
68	Webtrekk	559	0.06
69	TeamSupport	559	0.06
70	amoCRM	539	0.06
71	AskNicely	521	0.05
72	RumbleTalk	521	0.05
73	GatherUp	512	0.05
74	Adobe Experience Manager Forms	495	0.05
75	NICE CXone	443	0.05
76	Zoho CRM Plus	387	0.04
77	GetFeedback	361	0.04
78	Nextiva	351	0.04
79	Reevoo	346	0.04
80	TapMango	344	0.04
81	Practice Ignition	338	0.04
82	Talisma	335	0.04
83	TeleTech	332	0.03
84	Thought Industries	328	0.03
85	Vev	319	0.03
86	Totango	290	0.03
87	DeskDirector	282	0.03
88	Shipup	278	0.03
89	Qhub	277	0.03
90	Clarabridge	263	0.03
91	FiveStars	258	0.03
92	Key Survey	233	0.02
93	Vonage Communications APIs (formerly Nexmo)	222	0.02
94	Barilliance	205	0.02
95	Falcon.io	198	0.02
96	Q-nomy	195	0.02
97	Nanorep	191	0.02
98	Hippo Video	188	0.02
99	Planhat	187	0.02
100	Moxtra	163	0.02
101	Dovetail	154	0.02
102	HiConversion	149	0.02
103	Wix Answers	144	0.02
104	LoginRadius	142	0.01
105	FUEL CYCLE	134	0.01
106	Satmetrix	134	0.01
107	KnowledgeOwl	126	0.01
108	Oracle Unity Customer Data Platform	124	0.01
109	Kubra	119	0.01
110	Vocalcom	118	0.01
111	InMoment	116	0.01
112	Conversocial	115	0.01
113	BEYABLE	111	0.01
114	Zingle	109	0.01
115	ProProfs Survey Maker	108	0.01
116	SurveySparrow	107	0.01
117	VePlatform	107	0.01
118	CustomerGauge	106	0.01
119	Cloudrexx	105	0.01
120	ReviewTrackers	98	0.01
121	Oracle Fatwire	94	0.01
122	Bright Pattern	93	0.01
123	Bluestone PIM	88	0.01
124	Alida	88	0.01
125	UJET	73	0.01
126	Interakt	70	0.01
127	CXGroup	70	0.01
128	Nicereply	68	0.01
129	Locobuzz	67	0.01
130	Client Heartbeat	63	0.01
131	Backbase	60	0.01
132	Barcart	60	0.01
133	ITSM 365	56	0.01
134	Chattermill	56	0.01
135	Servion	56	0.01
136	FuseDesk	55	0.01
137	Sharpen	54	0.01
138	Retreaver	48	0.01
139	Rant & Rave	47	0.00
140	Method:CRM	45	0.00
141	Comarch Loyalty Management	45	0.00
142	Apptentive	45	0.00
143	Zoomph	42	0.00
144	Katabat	38	0.00
145	MaritzCX	37	0.00
146	SeeVolution	36	0.00
147	RocketLane	34	0.00
148	AskingPoint	33	0.00
149	Talkus	33	0.00
150	Oracle Banking Digital Experience	33	0.00
151	Pluck	30	0.00
152	Engagor	30	0.00
153	Touchpoint Dashboard	29	0.00
154	Toonimo	27	0.00
155	eDigitalResearch (Maru EDR)	26	0.00
156	Honestly	25	0.00
157	InviteManager	24	0.00
158	Pointillist	24	0.00
159	UXPressia	23	0.00
160	oorjit	23	0.00
161	ResponseTek	23	0.00
162	SAS/ASSIST	23	0.00
163	Oracle Real User Experience Insight	22	0.00
164	Google Trusted Stores	22	0.00
165	Scorebuddy	19	0.00
166	Whisbi	18	0.00
167	OXON	18	0.00
168	Aivo	18	0.00
169	Temper.io	17	0.00
170	Ushur	17	0.00
171	Team Sales Agent	16	0.00
172	Cayzu	15	0.00
173	CMNTY	14	0.00
174	Salesmachine	14	0.00
175	Antavo	14	0.00
176	Avaya Business Advocate	14	0.00
177	OneWelcome	14	0.00
178	Vocoll	13	0.00
179	Belly	12	0.00
180	Reputology	12	0.00
181	Yonyx	12	0.00
182	Retently NPS	12	0.00
183	PeopleMetrics	12	0.00
184	Logicalware	11	0.00
185	Userbrain	11	0.00
186	CloudCherry	11	0.00
187	SurveyLab	10	0.00
188	CrazyCall	10	0.00
189	Experiture	10	0.00
190	Sitecore Experience Commerce	10	0.00
191	Zenloop	10	0.00
192	Starred	9	0.00
193	UserRules	9	0.00
194	IBM Tealeaf	9	0.00
195	Market Force Information	9	0.00
196	Movate	9	0.00
197	Survey Analytics	8	0.00
198	SimpleFeedback	8	0.00
199	VenueLytics	8	0.00
200	Promoter Ninja	8	0.00
201	ServiceDock	8	0.00
202	Concentrix Catalyst	8	0.00
203	Survey Galaxy	7	0.00
204	ProcedureFlow	7	0.00
205	Easyway	7	0.00
206	Acromobile	6	0.00
207	Guideblocks	6	0.00
208	Pisano	6	0.00
209	Mi4biz	6	0.00
210	Slapfive	6	0.00
211	OpenText Communications Center Enterprise (CCE)	6	0.00
212	ThoughtBuzz	5	0.00
213	JumpSeat	5	0.00
214	Perkville	5	0.00
215	3CLogic	5	0.00
216	Zonka Feedback	5	0.00
217	KANA Express	5	0.00
218	IBM Watson Customer Experience Analytics	5	0.00
219	erxes Inc	5	0.00
220	Auryc	5	0.00
221	Sprinklr Modern Care	5	0.00
222	Nextpond	4	0.00
223	ShowHows	4	0.00
224	Cxense Insight	4	0.00
225	Antlere	4	0.00
226	Quiq Messaging	4	0.00
227	Lily Enterprise	4	0.00
228	Mvix Digital Signage	3	0.00
229	RenegadeWorks	3	0.00
230	SightMill	3	0.00
231	Intouch Insight	3	0.00
232	Gotcha	3	0.00
233	Abacus Webvision Cloud	3	0.00
234	Thanx Media	3	0.00
235	Now Interact	3	0.00
236	Bugwolf	2	0.00
237	CallidusCloud CX	2	0.00
238	SuiteCX	2	0.00
239	SnapSolv	2	0.00
240	BankBuddy	2	0.00
241	Akamai Intelligent Edge Platform	2	0.00
242	Qwary	2	0.00
243	Clootrack	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Trustpilot, Zendesk, Intercom. Here, you can view a full list of Customer Experience tools in the market.